For Our Customers
Rakuten Bank constantly improves service quality, in order to enhance customer satisfaction.
Customer-Oriented Business Operation Policy
Rakuten Bank has established the "Customer-Oriented Business Operation Policy" to contribute to stable asset formation for customers and to realize a smooth flow of funds that leads to sustainable economic development by thoroughly adhering to the "customer-oriented" approach.
Initiative for Customer Voices
Rakuten Bank is constantly working to improve its services based on the opinions and requests we receive from our customers. Some examples of our efforts are introduced on the Rakuten Bank website.
Fair and Honest Financial Services
Rakuten Bank has established various policies to provide fair and honest financial services to all customers for their peace of mind.
Conflict of Interest Management PolicyRakuten Bank, in accordance with the Banking Act, the Financial Instruments and Exchange Act, and other applicable laws and regulations, has established this policy to appropriately manage transactions with customers that may unfairly impair customers' interests, thereby protecting customers' interests and enhancing customers' trust in Rakuten Bank, in accordance with this policy and internal rules and regulations established by the Bank. In order to protect the interests of our customers and enhance their trust in us, we have established the Policy for the Management of Conflicts of Interest.
Customer Protection Management PolicyWe, Rakuten Bank, pledge to respect your free will and to protect your assets, information, and other interests as set forth in our Customer Protection Management Policy.
Solicitation PolicyRakuten Bank will conduct appropriate solicitation in accordance with our Solicitation Policy.
Financial Innovation
Rakuten Bank aims to provide better banking services to our customers through financial innovation.
Policy on Cooperation and Collaboration with Electronic Payment AgentsRakuten Bank has been providing various external collaborative services, such as real-time transfer services, with the aim of providing safe, secure, and more convenient services. In this context, in order to provide safer, easier and more convenient services to our customers, we will proactively adopt new technologies and aim to actively collaborate and cooperate with various partners, including electronic payment and settlement service providers.