Information Security & Privacy
Security-related Initiatives
The Rakuten Bank’s management strategy is to utilize the Internet to provide individual and corporate customers with quick, highly convenient, and cost-effective banking services, and the Bank is developing its business with the aim of becoming “a safe, secure, and most convenient bank.” To be recognized by customers as a “safe and secure bank,” we aim to attain the highest levels of security based on thorough compliance and risk management. However, in strengthening security, we strive to strike a balance between security and customer convenience to maintain user-friendliness.
Safe and Secure Rakuten Bank Security Services
To protect customer accounts, Rakuten Bank provides a variety of security services for all types of transactions, including authentication functions used to verify customer identity when logging in and making transactions and functions that prevent unauthorized logins by third parties and limit damage in the event of unauthorized use.
Click here for details on Rakuten Bank security measures (Japanese Only)
Financial Crime Incidents and Trends
The modus operandi of financial crimes is evolving on a daily basis. Accordingly, Rakuten Bank constantly updates and implements measures necessary for protecting customers from financial crimes based on incidents and trends in these crimes.
We also strive to continuously provide customers with actionable information enabling them to take the necessary measures themselves on a daily basis by becoming familiar with actual incidences of financial crime.
Click here for details on “Financial Crime Incidents and Trends” (Japanese Only)
Privacy Policy
Rakuten Bank appropriately handles and protects customer personal information and personal information obtained in connection with Bank business operations in accordance with relevant laws, regulations, and internal rules, including the Act on the Protection of Personal Information and the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedures.
Click here for details on Rakuten Bank’s “Privacy Policy” (Japanese Only)