Status of Dialogue with Shareholders

We are committed to providing timely, appropriate, and fair information disclosure so that our shareholders and investors can understand our business operations and financial condition and make informed decisions.
Additionally, we strive to ensure fair disclosure by providing key information in English as well.
To promote constructive dialogue with shareholders and investors, we have established a disclosure policy, which is published on our website, and we communicate with the capital markets as appropriate based on this policy.
Furthermore, at the time of our quarterly earnings announcement, the President and the Executive Manager of the Planning Division and the Finance Division hold financial results briefings and Q&A sessions for institutional investors, individual investors, and the media.
The feedback and requests we receive through dialogue are reported to the Board of Directors and the Management Conference as appropriate.

FY2025

Activities

Financial results briefing		IR meetings
(For institutional investors and analysts)		(With institutional investors and analysts)
Sessions held	4 times	Sessions held	354 cases
Total participants	305 individuals	Total participants	691 companies

Number of Institutional Investors and Analysts Engaged (by Domestic/Overseas)　Domestic　261companies　Overseas　430companies

Main representatives:: Analysts, Portfolio Managers, CIOs, etc.

Main representatives responsible for dialogue with institutional investors and analysts, and their activities

Participants representing Rakuten Bank	Activities during FY2025
President & CEO	Financial results briefing (4 times); dialogue with domestic and overseas institutional investors, etc. (73 cases) * This total of 73 includes 45 cases held through overseas IR roadshows and investor conferences.
Executive Manager of the Planning Division and the Finance Division	Financial results briefing (4 times); dialogue with domestic and overseas institutional investors, etc. (68 cases)
General Manager of the Planning Division	Dialogue with domestic and overseas institutional investors, etc. (213 cases)

*IR Department of the Planning Division participates in all dialogues.

Major themes of dialogue and topics of interest to shareholders and investors

※Aggregated based on investor feedback/questions from May 12, 2025, to April 13, 2026.

Reporting of feedback from dialogue with shareholders and investors to the Board of Directors and the Management Conference

Opinions and requests received from shareholders and investors through our dialogue are regularly reported to the Board of Directors and the Management Conference.

In addition to these reports provided at the Board meetings in July 2025 and January 2026, the IR department provides bi-weekly feedback to the management team.

Matters reflected in disclosure materials based on feedback from dialogue with shareholders and investors.

Enhancements to the content of financial results briefing materials, including:

・The direction of strategic investments for business expansion, alongside actual performance data.

・The quarterly breakdown of assets and liabilities, including their respective yields.

・Consolidate and disclose information on sustainability initiatives and ESG-related data.

Initiatives to further enhance dialogue with shareholders and investors in FY2026

In FY2026, we will continue to strengthen our IR framework and expand opportunities for dialogue with shareholders and investors,
including conducting overseas IR activities and holding small meetings for investors and analysts.