Award / Research

• Award
• Research results
• Letters of gratitude

Award

2025

August	Rakuten Bank was awarded the "Country Winner" at the "Global Finance World's Best Consumer Digital Bank Awards" for the 11th consecutive year.
August	Rakuten Bank was awarded the "Country's Best Digital Bank" at the "Euromoney Awards for Excellence 2025" for the 8th consecutive year.
June	Rakuten Bank was awarded the "Country Winner" at the "Global Finance World’s AI In Finance Awards"

2024

August	Rakuten Bank was awarded the "Country Winner" at the "Global Finance World's Best Consumer Digital Bank Awards" for the 10th consecutive year.
August	Rakuten Bank was awarded the "Country's Best Digital Bank" at the "Euromoney Awards for Excellence 2024"(previous award name: Asiamoney Best Bank Awards for Japan) for the 7th consecutive year.

2023

December	Rakuten Bank was awarded the "Best Bank for Digital Solutions" at the "2023 Asiamoney Best Bank Awards for Japan" for the 6th consecutive year.
August	Rakuten Bank was awarded the "Country Winner" at the "Global Finance World's Best Consumer Digital Bank Awards" for the 9th consecutive year.

2022

December	Rakuten Bank was awarded the "Best Bank for Digital Solutions" at the "2022 Asiamoney Best Bank Awards for Japan" (previous award name: Best Digital Bank )for the 5th consecutive year.
August	Rakuten Bank was awarded the "Country Winner" at the "Global Finance World's Best Consumer Digital Bank Awards" for the 8th consecutive year.
January	Rakuten Bank was awarded the "Best Digital Bank" at the "2021 Asiamoney Best Bank Awards for Japan" for the 4th consecutive year.

2021

August	Rakuten Bank was awarded the "Country Winner" at the "Global Finance World's Best Consumer Digital Bank Awards" for the 7th consecutive year.
January	Rakuten Bank was awarded the "Best Digital Bank" at the "2020 Asiamoney Best Bank Awards for Japan" for the 3rd consecutive year.

2020

November	Rakuten Bank was awarded the "Porter Prize".
August	Rakuten Bank was awarded the "Country Winner" at the "Global Finance World's Best Consumer Digital Bank Awards" for the 6th consecutive year.
January	Rakuten Bank was awarded the "Best Digital Bank" at the "2019 Asiamoney Best Bank Awards for Japan" for the 2nd consecutive year.

2019

August	Rakuten Bank was awarded the "Country Winner" at the "Global Finance World's Best Consumer Digital Bank Awards" for the 5th consecutive year.
January	Rakuten Bank was awarded the "Best Digital Bank" at the "2018 Asiamoney Best Bank Awards for Japan".

2018

August	Rakuten Bank was awarded the "Country Winner" at the "Global Finance World's Best Consumer Digital Bank Awards" for the 4th consecutive year.
March	Rakuten Bank was awarded "The Best Digital Bank in Japan Award" at the Asian Banker magazine's "The International Excellence in Retail Financial Services Awards 2018".

2017

August	Rakuten Bank was awarded the "Country Winner" at the "Global Finance World's Best Consumer Digital Bank Awards" for the 3rd consecutive year.
March	Rakuten Bank was awarded "Mobile Banking Application of the Year" at the Asian Banker magazine's "The International Excellence in Retail Financial Services Awards 2017".

2016

August	Rakuten Bank was awarded the "Country Winner" at the "Global Finance World's Best Consumer Digital Bank Awards" for the 2nd consecutive year.

2015

August	Rakuten Bank was awarded the "Country Winner" at the "Global Finance World's Best Digital Bank Awards".
March	Rakuten Bank was awarded "Best Direct Bank Award" at the Asian Banker magazine's "The International Excellence in Retail Financial Services Awards 2015.

2014

August	Rakuten Bank was awarded the "Best Consumer Internet Bank" at the Global Finance magazine's "The World's Best Internet Bank Awards".

2013

July	Rakuten Bank was awarded the "Best Consumer Internet Bank" at the Global Finance magazine's "The Fourteenth Annual World’s Best Internet Bank Awards".
March	Rakuten Bank was awarded "Best Direct Bank Award" at the Asian Banker magazine's "The International Excellence in Retail Financial Services Awards 2013". (Japanese Only)

2012

November	Rakuten Bank was awarded the "Best Consumer Internet Bank" at the Global Finance magazine's "The Thirteenth Annual World’s Best Internet Bank Awards".
June	Rakuten Bank was awarded "Celent Model Bank 2012" at the "5th Annual Banking Innovation and Insight Day".
April	Rakuten Bank was awarded "Best Direct Bank Award" at the Asian Banker magazine's "The International Excellence in Retail Financial Services Awards 2012". (Japanese Only)

2011

April	Rakuten Bank was awarded "Best Direct Bank Award" at the Asian Banker magazine's "The International Excellence in Retail Financial Services Awards 2011". (Japanese Only)

2007

December	eBANK won first place in the online bank category in Yahoo Internet Guide "Web of the Year 2007" for the 6th consecutive years. (Japanese Only)

2006

December	eBANK won first place in the online bank category in Yahoo Internet Guide "Web of the Year 2006".
June	eBANK was awarded "Best Internet-only Bank Award" at the Asian Banker magazine's "Excellence in Retail Financial Services Awards 2006". (Japanese Only)

2005

December	eBANK won first place in the money category in Yahoo Internet Guide "Web of the Year 2005".

2004

December	eBANK won first place in the money category in Yahoo Internet Guide "Web of the Year 2004".

2003

December	eBANK won 2nd (Internet Bank 1st) place in the online service category in Yahoo Internet Guide "Web of the Year 2003".
October	eBANK was awarded by the Information Promotion Council of METI for its achievements as eBANK's account system contributed to the promotion of computerization.

2002

December	eBANK won first place in the business and the financial category in Yahoo Internet Guide "Web of the Year 2002". (Japanese Only)

Research results

2024

January	My Voice Com “Using Internet Banking survey”. (Japanese Only) No. 1 internet banking currently used. No. 1 most used Internet banking.

2023

September	Tokyo Shoko Research “Internet Bank Main Bank Survey”.(Japanese Only) No.1 Internet bank used as companies' main bank in2023
January	My Voice Com "Using Internet Banking survey". (Japanese Only) No. 1 internet banking currently used. No. 1 most used Internet banking.

2022

January	My Voice Com "Using Internet Banking survey". (Japanese Only) No. 1 internet banking currently used. No. 1 most used Internet banking.

2021

January	My Voice Com "Using Internet Banking survey". (Japanese Only) No. 1 internet banking currently used. No. 1 most used Internet banking.

2020

January	My Voice Com "Using Internet Banking survey". (Japanese Only) No. 1 internet banking currently used. No. 1 most used Internet banking.

2019

January	My Voice Com "Using Internet Banking survey". (Japanese Only) No. 1 internet banking currently used. No. 1 most used Internet banking.

2018

January	My Voice Com "Using Internet Banking survey". (Japanese Only) No. 1 internet banking currently used. No. 1 most used Internet banking.

2017

January	My Voice Com "Using Internet Banking survey". (Japanese Only) No. 1 internet banking currently used. No. 1 most used Internet banking.

2016

January	My Voice Com "Using Internet Banking survey". (Japanese Only) No. 1 internet banking currently used. No. 1 most used Internet banking.

2015

January	My Voice Com "Using Internet Banking survey". (Japanese Only) No. 1 internet banking currently used. No. 1 most used Internet banking.

2014

January	My Voice Com "Using Internet Banking survey". (Japanese Only) No. 1 internet banking currently used. No. 1 most used Internet banking.

2013

January	My Voice Com "Using Internet Banking survey". (Japanese Only) No. 1 internet banking currently used. No. 1 most used Internet banking.

2012

January	My Voice Com "Using Internet Banking survey". (Japanese Only) No. 1 internet banking currently used. No. 1 most used Internet banking.

2011

January	My Voice Com "Using Internet Banking survey". (Japanese Only) No. 1 internet banking currently used. No. 1 most used Internet banking.

2010

February	My Voice Com "Using Internet Banking survey". (Japanese Only) No. 1 internet banking currently used. 2nd bank with account.

2009

June	My Voice Com "Banking website survey". (Japanese Only) No. 1 internet banking currently used. No. 1 bank that people have seen the corporate website. 2nd bank with account.
January	My Voice Com "Using Internet Banking". (Japanese Only) No. 1 internet banking currently used. No. 1 most used Internet banking.
January	Gomez "Online Bank Ranking". 4th place in overall score. (Japanese Only) No. 1 in payment-oriented type. Gomez " Mobile Banking Website Ranking". No.2 in overall score.

2008

September	DIMSDRIVE "Questionnaire on Internet Banking". (Japanese Only) No. 1 internet bank currently using. No. 1 internet bank that people use as main bank.
August	iSHARE "Internet Banking Awareness Survey". No. 1 bank that people use/want to use as internet bank.
January	My Voice Com "Using Internet Banking". (Japanese Only) No. 1 internet banking currently used. No. 1 most used Internet banking.

2007

July	Gomez "Online Bank Ranking". (Japanese Only) 2nd place in overall score. No. 1 in payment-oriented type.
July	JMA Research Institute "Bank Brand Image Survey (Metropolitan Area)". Rakuten Bank Recognition 97.6% Ranked 5th among 20 major banks.
June	My Voice Com "Banking website survey". (Japanese Only) No. 1 bank that people have seen the corporate website. No. 1 Bank with the most complete website.
June	Gomez "Mobile Banking Website Ranking". (Japanese Only) No.1 in overall score.
January	My Voice Com "Using Internet Banking". (Japanese Only) No. 1 internet banking currently used. No. 1 most used Internet banking.

2006

November	Yano Research Institute "Japan Privacy White Paper 2007". Privacy Rating in the Banking Industry Ranked 1st (Excellence)among 10 major banks.
June	Gomez "Online Bank Ranking". (Japanese Only) No.1 in overall score.
June	Ranked 20th out of 254 companies in 16 industries in Weekly Diamond 6/24 "Customer Satisfaction Overall Ranking".
June	Ranked 33rd out of 120 major domestic companies in Nikkei Personal Computer 6/12 "Corporate website Usability Ranking 2006".
May	Gomez "Mobile Banking Website Ranking". (Japanese Only) 2nd place in overall score.
January	My Voice Com "Using Internet Banking". (Japanese Only) No. 1 internet banking currently used. No. 1 most used Internet banking.

2005

October	Gomez "Online Bank/Branch Ranking". (Japanese Only) 2nd place in overall score.
August	Ranked 5th in the customer satisfaction evaluation in Nihon Keizai Shimbun's second Financial Institution Evaluation Survey.
August	Ranked 3rd overall in brand centripetal force in Nikkei Research's "Mail order brand 500".
August	Ranked first in the financial website category in Nikkei BP Consulting's "Web Brand Survey".
August	Ranked first in the financial website category in Nikkei BP Consulting's "Brand Japan 2005 Survey".
March	Yahoo! Research "Survey of Internet banks for i-mode users". No. 1 internet bank that people currently have their accounts.
January	My Voice Com "Using Internet Banking". (Japanese Only) No. 1 internet banking currently used.

2004

October	Research+ "Internet Banking Survey". No. 1 internet banking account opened.
October	Ranked first in the financial category in Nikkei BP Consulting's "Web Brand Survey".
January	My Voice Com "Using Internet Banking". (Japanese Only) No. 1 internet banking currently used.

Letters of gratitude

2008

September	Received a letter of gratitude from the Metropolitan Police Department for proactively preventing wire fraud damage and making a significant contribution to ensuring the safety and security of Tokyo residents.
April	Received a letter of gratitude from the governor of Ishikawa Prefecture for helping fund-raising activities for the 2007 Noto earthquake.
March	Received a letter of gratitude from the Yonabaru Police Station in Okinawa (Japanese Only) Prefecture for the prevention of refund fraud.
March	Received a letter of gratitude from the governor of Niigata Prefecture for helping fund-raising activities for the 2007 Chuetsu Offshore Earthquake.

2006

October	Received a letter of gratitude from the Central Community Chest of Japan for cooperating with the community chest movement and contributing to the promotion of social welfare.
April	Received a letter of gratitude from the Japanese Red Cross Society (Japanese Only) for efforts to collect international relief funds through Internet fundraising.
March	Received a letter of gratitude from the governor of Niigata Prefecture for helping fund-raising activities for the Great East Japan Earthquake in 2004.